Refund & Cancellation Policy

At Plan Loop Private Limited, we focus solely on delivering high-quality architectural design services. We do not involve ourselves in construction activities, site supervision, or any on-site operations. The following refund policy applies to all transactions:

1. No Refund Policy After Payment

Once payment has been received for any project or service, no refunds will be issued under any circumstances. This policy applies regardless of the project stage or whether the client decides to cancel or terminate the project for any reason. We strictly provide design services and are not responsible for construction activities or issues arising from construction work.

2. Non-Refundable Scenarios

The following scenarios highlight cases where no refunds will be provided once payment has been received:

2.1 Project Has Commenced

Once work has started on a project, no refunds will be offered. This includes:

• Projects where design work (e.g., floor plans, elevations) has begun, and internal resources have been allocated.
• Any deliverables, such as design drawings, concepts, or consultations, that have already been provided.

2.2 Client Fails to Provide Required Information

If a client fails to provide accurate or timely information that is critical for completing the project, resulting in delays or incomplete work, no refund will be issued. The client is responsible for providing all necessary details upfront, including:

• Site measurements
• Local building regulations
• Specific design preferences

Plan Loop is not responsible for delays caused by the client's inability to provide this information on time, and refunds will not be granted for missed deadlines due to this.

2.3 Dissatisfaction with Design

In cases where the client is dissatisfied with the design deliverables but the designs have been provided according to the agreed-upon scope and specifications, no refund will be offered. This includes:

• Personal preferences not explicitly outlined in the original design brief.
• Requests for changes after receiving the initial design that are outside the original scope.

The client is responsible for clearly communicating preferences during the consultation and project setup.

2.4 Cancellation by Client After Payment

If a client chooses to cancel the project after payment has been made but before or during the design process, no refund will be provided. This applies to any cancellations that occur after:

• The design process has commenced.
• Plan Loop teams have begun work on the client’s project, even if no deliverables have been presented.

2.5 Construction Activities Not Considered

Since Plan Loop Private Limited only handles design work and does not involve itself in construction activities, no refunds will be provided for issues related to construction. These include:

• Problems arising during construction, such as material handling, contractor errors, or on-site decisions.
• Non-compliance with local construction laws or regulations not related to the design provided.

3. Revision Policy and No Refunds for Revisions

Clients are entitled to two free revisions of the design as part of the initial service agreement:

• Revision 1 must be requested within 10 days of receiving the initial design.
• Revision 2 must be requested within 7 days of receiving the first revision.

If the client fails to request a revision within these time frames, Plan Loop will automatically proceed to the next design stage or close the revision process. No refunds will be provided for unused revisions if the client does not request them within the allotted time frame.

For any revisions beyond the two provided:

• The client will be charged 30% of the project cost for each additional revision.
• No refunds will be issued for any paid revisions, even if the client is dissatisfied with the changes made during the revision process.

4. No Refunds for Force Majeure or Uncontrollable Events

Plan Loop Private Limited will not issue refunds in cases where delays or non-performance arise due to force majeure or uncontrollable events, including but not limited to:

• Natural disasters (earthquakes, floods, etc.)
• Pandemics or public health crises
• Government restrictions, lockdowns, or legal barriers
• Technical failures or internet service disruptions beyond our control

In such cases, Plan Loop will make every effort to communicate delays to the client and work toward a reasonable solution. However, no refunds will be provided for disruptions caused by these events.

5. No Partial Refunds

Plan Loop Private Limited does not offer partial refunds under any circumstances. This includes cases where the client:

• Has received some, but not all, of the deliverables.
• Has decided to terminate the project before completion.
• Has requested a partial refund based on project milestones.

Once payment has been made, the full amount is considered non-refundable, regardless of the stage of the project

6. Disputed Payments

In the event of a dispute regarding payment or service delivery, the client must notify Plan Loop Private Limited in writing at [email protected]. The dispute will be reviewed on a case-by-case basis, but refunds will generally not be provided after the payment has been received and work has begun.

Plan Loop reserves the right to pursue legal action or dispute resolution for any unpaid balances or payment issues arising from client actions.

7. Finality of Refunds

Once a project is initiated and payment has been received, all sales are considered final. No refunds will be provided, either full or partial, once the payment has been processed and work has begun on the project.

Key Points of the Refund Policy

• No refunds are provided once the payment has been received.
• No partial refunds are offered for incomplete stages of a project or early termination by the client.
• Two free revisions are included; additional revisions incur a 30% fee.
• No refunds for revisions or revisions beyond the free limit.
• No refunds for uncontrollable delays (force majeure, external contractor issues).
• Final sales: All payments are final once the project has commenced.
• Design work only: We do not offer refunds for issues related to construction activities.

This detailed refund policy now emphasizes that Plan Loop is strictly focused on design work and does not involve construction activities. It sets clear boundaries for refunds and revisions while protecting the company from refund requests related to construction or site issues.